NOW HIRING - United Way adding a Resource Coordinator

Status:  Full-time

Reports to: Executive Director

 

The Resource Coordinator serves as an on-site United Way contact at participating workplaces to assist employees in resolving non-work related issues.  The Resource Coordinator uses his/her extensive knowledge of community resources to create awareness and to assist employees in connecting to available services.  The Resource Coordinator empowers employees with information and referral services with a goal to eliminate barriers that interfere with an employee’s ability to maintain good attendance and/or be fully productive at work.

 

The Resource Coordinator will direct any requests or issues related specifically to the job, working conditions, company policies, benefits, and leave plans to the company.

 

(34 hours) 
Travel weekly to assigned Logan County workplaces on a consistent schedule, providing employees with one-on-one guidance and assistance navigating the local social service network.  

Schedule appointments and maintain “office hours” on-site and in the community to meet with employees who ask for help with non-work related issues.

Listen and ask questions to identify employee’s needs

Empower the employee by working with them to develop a plan with multiple options to overcome the non-work related issue.  Options may include ideas within that employee’s existing personal support network (family/friends) or referrals to available public assistance and private provider options within the local social service network

Provide applications and forms for available programs and assist employees with paperwork

Make inquiries to agencies and service providers alongside an employee when appropriate

Administer and process United Way’s Payday Loan Alternative program and serve as liaison to the participating financial institution

Meetings with employees might occur at the participating employers, the United Way office, or another public meeting location (ie. Library or Agency)

Follows-up with employee to access success or continued need

Implement ways to widely promote available community resources and financial literacy programming opportunities inside each company (ex.  break rooms, staffing bulletin boards, company newsletters, Lunch & Learn programs, health fairs, company meetings, etc.)

Works with HR, management and supervisory staff at participating workplaces to help identify employees in need

 

(3 hours) 
Travel time between workplaces/meetings.  Reliable transportation required.

 

(2 hours) 
Demonstrate working knowledge of supportive services and other resources

Establish ties and maintain positive relationships with service providers and agencies in the community

Maintain updated resource list for referral information

Attend meetings/trainings of local service providers

 

(1 hour) 

Maintain data and report program results  

Participate in staff meetings and other committees as assigned

Establish key performance metrics and generate reports using key indicators

Create and maintain computer database of client files by recording each contact made with employees and maintain records required for follow-up

Produce quarterly reports to be presented for participating workplaces and United Way Board.  

Identify trends and track utilization

Provide suggestions to improve the program

 

Duties, responsibilities, and activities may be added or deleted based on business need.

 

Bachelors degree 

Three to five years experience in social work, case management, human resources, consumer advocacy, community coordination, or public health. 

 

Extensive working knowledge of the public/private social service network in Logan County and surrounding communities

Self-directed and flexible work style with limited supervision

Strong organizational skills

Relationship Building & Listening Skills

Good Judgement and Strong Ethical Standards

Creative Thinking and Problem Solving Skills

Positive, non-judgmental attitude and passionate desire to help others find their own solutions

Ability to work with and be sensitive to people from diverse backgrounds

Strong computer skills:  Word, Excel, data base, ability to source information through various web search engines

Ability to comply with policies and procedures at various employer locations, as well as federal and state confidentiality laws

Reliable transportation required

 

 

Salary Range:  $50,000 to $55,000

 

Vacation negotiated (2-3 weeks)

11 paid holidays.  Other leaves as defined in the Personnel Policy

Retirement:  4% of base salary paid annually to the investment account of your choice

 

Transportation expenses for travel shall be at the current Federal level of reimbursement where a personal vehicle is being used.  The United Way shall reimburse staff for expenses incurred for lodging and meals while conducting United Way business.

 

All employees are covered by Worker’s Compensation against accidental injury or occupational illness incurred while performing their duties for the United Way.  A First Report of Injury form must be completed and turned in as soon as an injury occurs.  ALL injuries must be reported as soon as possible to the Executive Director regardless of the degree of seriousness.  Injuries resulting to the Executive Director must be reported as soon as possible to the President or Vice-President.